Good to know
even before your arrival

Before your holiday, something unexpected can always happen. It may not be pleasant, neither for you nor us, but sometimes it can be prevented. That's why it's good to know the cancellation conditions and all the other important information... to make the best of the situation.

Our prices are per person and day/package including the gourmet half-board and the Kesslwirt inclusive services. The local tax is charged extra (€ 2,20 per day for persons from 14 years)


For stays with bed and breakfast only, € 14 per person and day will be deducted from the half-board price.


Children's discounts only apply when staying in the parents' room, with 2 full-paying guests.

  • Children up to 4 years: free of charge
  • 5 to 10 years: 50% discount
  • 11 to 14 years: 30% discount
  • From 15 years and 3rd person in the room: 15% discount


Check In from 15:00 / Check Out until 10:00.


Cuisine: Vegetarian, gluten- and lactose-free dishes available on request and by prior arrangement. Please inform us of any intolerances before your arrival.


Single room supplement: Singles stay in the double room type Juval or in the double room type Tomberg for an extra charge of € 35,- or € 45,- per day.


Parking: Free, hotel-owned car park.


Sustainability: We try to run our hotel as sustainably as possible. Therefore, you will not find any disposable slippers in the room. Please bring your own slippers / bathing shoes.


Travellers by train: You can reach us from Merano with the Vinschgerbahn, the train station Tschars is only 1 minute away from the hotel.


All room categories are non-smoking rooms. Italy's legal smoking ban applies throughout the hotel.


We only accept dogs by prior arrangement. Dogs are not allowed in the restaurant, and wellness area. We charge € 8,- per day without food.


Reservation: For a binding reservation we need a written confirmation and a deposit of € 200 by bank transfer or credit card.


Payment: Cash, EC card, Mastercard or Visa. You are welcome to make a bank transfer in advance.


Cancellation sounds unpleasant, but it is - for everyone involved. Our cancellation conditions:

  • Up to 4 weeks before the start of your holiday: free cancellation.
  • 4 to 2 weeks before the start of the holiday: 50% of the booked arrangement.
  • 2 to 1 week before arrival: 70% of the booked arrangement.
  • 1 week before arrival: 80% of the booked arrangement.
  • In case of no-show, late arrival and early departure: 100% of the booked arrangement, irrespective of whether the room(s) is/are re-let.


There is no right of withdrawal in terms of the Consumer Protection Code (notification according to Part III, Title III, Section I, of the Consumer Protection Code, GvD 206/2005) - nevertheless we grant you the above cancellation conditions.